Quality Policy

AsterAlliance-quality-policy

It is the policy of our company to distinguish ourselves as the industry leader by providing superior, cost effective solutions and services to our customers. To achieve this we :

  • Provide each associate with the training, tools, skills and motivation to provide services which meet or exceed our customer’s expectations.
  • Empower the work force so that everyone is responsible and accountable for achieving the goal of superior quality deliverable and services. Customer satisfaction is our first priority and to achieve this we provide our customers with fault-free products and services.
  • Give quality and customer service the same emphasis as the financial and productivity aspects of the business. We realize and appreciate the reason why the customers outsource and we are committed to providing them with a positive value on a cost-benefit analysis.
  • The company is committed to constantly improve the effectiveness of Quality Management System and also believe that the achievements are through teamwork.
  • The policy is communicated and understood by all within the organization and reviewed for continuing suitability.
  • We believe, the Company that delivers what it says remains “Distinctly Ahead”
  • We ensure that the projects are completed as per customer's time schedule and requirement.
  • Customer feedback is taken quite seriously with senior management involved in reviews with the team to sensitize them on the seriousness. Wherever possible the feedback is identified to the person / process and rectification done so that the errors are not repeated.